UserTesting

UserTesting can be a powerful tool to understand how real people experience my organization's software. Here's how I leverage it within my team. I start by defining clear goals for my user testing session. What specific questions do I have about user behaviour? UserTesting offers its participant pool, or I can recruit my testers based on my target audience. Once participants are selected, I'll create a test scenario with tasks for users to complete while interacting with the interface. The beauty of UserTesting is that it facilitates remote, unmoderated sessions. Users complete the tasks on their own while recording their screen and audio. This allows me to observe genuine user reactions and thought processes without influencing their experience. After the test, UserTesting provides recordings of each participant's session. I can watch them individually or share them with my team. As I analyze the recordings, I pay attention to areas where users struggle or hesitate. This can reveal issues with the interface's usability. UserTesting also offers tools to highlight key moments and create clips for easy reference and discussion with my colleagues. By synthesizing the findings from the user testing sessions, I can identify opportunities to improve the user experience. UserTesting empowers my organization to make data-driven decisions based on real user behaviour.

Using it mainly for evaluative research for our website and app as well as more generative research via interviews. It helps us with the ease of recruitment to talk to our users, streamlining research operations through screener templates and study templates, and hosting videos or results to easily share with stakeholders.

Our UX/UI team uses UserTesting regularly to conduct research studies. We have used different features, from unmoderated tests like A/B testing or prototype tests to live User Interviews. We enjoy the pool of candidates that are found within a few minutes of the test launch. Why do we use it? To talk to users within our industry to understand their needs, motivations, and expectations when using products like ours. We believe this tool is currently the best option on the market to combine all of our research efforts. The only struggle is the limited amount of pre-screener questions and the limitations within Canada (provinces/terretories).

UserTesting has allowed us to identify challenges users are having and address them before going to market. Its intuitive and robust features simplify our research processes and allows us to collaborate effortlessly across the organization. The support team has been incredible for our needs and continues to support us across our ever changing business needs.

UserTesting is used across the user experience team at my company to answer the research questions that we have across our product teams that we support. We use it for a variety of research methods from unmoderated to moderated, generative to evaluative, and more. The problems that the platform helps us solve are the ability to test our assumptions and quickly gain feedback on design concepts that influences the product decisions that our teams makes.

My team uses UserTesting to conduct moderated and unmoderated usability testing and interviews. The platform solves for not having to manage your own recruitment and incentivization processes. It also helps with the recording and analysis process post-facilitation.

We use UserZoom, recently acquired by UserTesting. It's an efficient tool for completing concept tests and usability tests quickly and effectively - completely removes lengthy participant recruitment processes.

UserTesting gives us access to general consumer panels that we otherwise would have no way to communicate with, let alone efficiently recruit for research. UserTesting also allows us to conduct a variety of methods including (but not limited to) moderated interviews, unmoderated usability testing, cart sorts, and more. One of the features we find most beneficial with UserTesting is its out-of-the-box panel filtration and custom screening capabilities, both of which help us recruit the most appropriate research candidates based on learning objectives and timelines.

UserTesting allows me to create moderated and non-moderated usability tests quickly and easily. I don't need to worry about recruiting participants as they have a very wide range of participants available.

Evaluating new product features with real users: UserTesting helps us gather feedback on new product features before they are released to the general public. We create tests for specific user flows and invite participants to provide feedback on their experience using the feature. This allows us to identify any issues or pain points early on and make necessary adjustments before releasing the feature.

I use it for quick unmoderated user feedback on live sites and prototypes. We use the feedback to guide development decisions to make sure that they are in line with user needs and goals.

At my company, we create prototypes for usability testing. These prototypes might be for our website or internal digital applications. We want to ensure the design is easy to use and intuitive before we put it into production. UserTesting is where we confirm this. We have used monitored and unmonitored testing but mainly use the unmonitored.

I use UserTesting to help evaluate future digital experiences for the CDC website. In the past, I've used it to evaluate prototypes for the Home Depot.com. Basically UserTesting helps the organization make the right decisions before proceeding with the development and coding of the product. The scope of my use case was that it helped me pass along those right decisions back to the organization with the data received from UserTesting sessions that I conducted, moderated and unmoderated.

We use UserTesting to get feedback from live consumers/users of our websites and products. We’ve used the available community and also done private groups with both non-moderated (self-guided) tests and moderated tests. <div><br></div><div>We’ve ran tests to get feedback on website redesigns and enhancements including site architecture/structure, UI/UX, content, and style/colors. </div><div><br></div><div>It has been immensely helpful in getting user feedback quickly and easily to drive changes. </div>

I use it to make monthly income. This is one of the best reliable money avenues in my freelance position. I can rely on this company to deposit the income without having to chase them down nor cresting an invoice.

UserTesting is mainly used by our UX team (designers, writers, researchers) to inform the development of our Hi-Fi designs and content. It allows us to see whether users understand and like the designs before releasing updates to our app and onboarding journey. Members of the marketing team also use it in order to test different campaign designs and messaging.

I use the tool to understand “why” our numbers for traffic, click rates, customer satisfaction, etc are the way they are and insight into what to do to make improvements. Use cases can range from explaining interactions with a CTA (call to action) button to strategy for how we address a whole market. Biases from leadership are changed when we are able to share real customers sharing how they interact and why in videos. Before the tool, assumptions on what would work were only rhetorical and bias. Now we can provide real, transparent, truthful recommendations which have made dramatic impacts to all areas using the tool for research.

My team uses UserTesting for qualitative research both unmoderated and moderated. The tool allows us to gain insights from users quickly and efficiently. It saves time on recruitment and the platform makes it easy to analyze data as it provides transcripts and video clips. We use the tool to gain feedback on our current products as well as new ideas/concept.

Game changing speed to insight. User Testing allows us to quickly have confidence in our designs and quickly pivot if not meeting our users needs. This saves time not only in the UX team but also when it comes to development. User Testing also allows us to have much richer behaviour data to support the why behind out design thinking.

Great tool! UserTesting allowed me to conduct research studies easily and quickly. After launching a study I can get responses back within 2 hours. The quality of participants is great. The tool allowed me to get valuable feedback from participants and saved me so much time with the unmoderated studies. It is easy to save and share clips, it allowed me to share great clips with my stakeholders when presenting the final report

I am a UX Designer at a local transportation company where we offer both local bus service and city-to-city coach throughout the UK. Customers can purchase tickets easily through our app and website therefore it is vital that we ensure our platforms are user-friendly. I have been with UserTesting for over a year and I usually use it to conduct unmoderated tasks where the participants will complete tasks on the functional prototype and give their genuine feedback.

I have used UserTesting as both a user and a company working with users. From the user side, it is an easy process to find relevant tests to take that match my skill set. As a company I have used UserTesting to review landing pages on my website to get feedback from potential customers on design, readability, and easy of use. The problem I wanted to fix was on page time for users and clicked through to sign up for a demo upon getting the feedback I discovered that I needed to change my header section to be more clear and more concise.

It is being used for user research and usability testing. Solves the problem of screening people to talking to and reaching out to participants from all across the country. The XD team are the ones primarily using UserTesting for the design and research work around user experience design.

UserTesting is both used for validating concept design ideas within a restricted qualitative user test panel or in a more extensive situation regarding launching specific POC or Concept software solutions where we need to investigate the validity and affordance of the vertical experience path of features included in the vision.

We use UserTesting to conduct research studies of medium to high-fidelity prototypes and to talk to users within our industry to understand their needs, motivations, and expectations when using products like ours. UserTesting users are rarely tardy, even more rarely are no shows, and often know exactly what we are looking for - open and honest feedback and a full understanding of what they are seeing. It's a relief to use UserTesting and I am so happy I'm back at a company that uses it.